FAQs

Will I receive a welcome pack and membership card?
Once I have joined, how long do I have to wait to use my membership?
Who can I contact if my card has been lost or stolen?
Can I update my account information online?
Is my personal data secure?
What do I do if I have forgotten my password?
Do I get any lounge visits with my membership?
How many airport lounges can I access?
How do I locate a lounge in the airport?
How long can I stay in the lounge?
Can I take other people into a lounge if they do not have a membership?
Can I take children into an airport lounge and what facilities are there?
Can I access a lounge if I have forgotten my card?
What facilities can I expect to find in a lounge?
Is there Wi-Fi access in the lounges?
Do I need any other documents to use my airport lounge pass?
Can I use a lounge irrespective of the airline I am travelling with and class of my ticket?
Can someone else use my card to gain access?
Can free visits be transferred to the next membership year?
How do I view my lounge visits?
Are the airport lounges run by DragonPass?
Do lounges provide flight information?
Can I pre-book an airport lounge visit?
Can I search for a lounge online?
Is there an app I can download?
How do I download the app?
Does the app work offline?
Can I use the membership abroad?
Who can I call if I have any queries?
Who administers my airport lounge membership?
Who do I contact to give feedback on a lounge or my DragonPass membership?
Do I get any lounge visits with my membership?
What facilities can I expect to find in a lounge?
How do I locate a lounge in the airport?
Can I access a lounge if I have forgotten my card?