Will I receive a welcome pack and membership card?
Yes, when selecting the Airport Lounge Passes benefit you will automatically receive a welcome pack and membership cards for the account holders. You can also access your benefit online and through our app which you can download from the Apple App Store or Google Play store. You need to complete the registration process before you can access your benefit online.
Can I update my account information online?
Yes, you will be able to log in either online or through the app to update all your benefit details however for changes to your name and address you should contact The Co-operative Bank directly.
Is my personal data secure?
Assurant Solutions takes data protection and the privacy of our customers very seriously. We are a Data Controller registered with the Information Commissioners Office in the UK under the number Z8945035.
How long can I stay in the lounge?
Each lounge will have its own set of terms and conditions so for exact times please contact your chosen lounge directly. However most lounges will permit a maximum of 3 hours.
Can I access a lounge if I have forgotten my card?
The airport lounge cannot allow you access without your membership card. Call us on 0344 249 9981 and we can e-mail you a PDF of your membership card ready for you to print. Your membership card is also available on the app which is ready to use immediately at your chosen lounge once you have registered and signed into the app.
What facilities can I expect to find in a lounge?
Facilities may differ for each lounge however from most lounges you can expect; a VIP lounge; Flight Monitors; Snacks; Non-Alcoholic Drinks; Wi-Fi Access; Televisions; Newspaper and Magazines. You can log in online or use the app to search for specific facilities.
Is there Wi-Fi access in the lounges?
Facilities may differ for each lounge however most lounges will provide Wi-Fi access free of charge. You can log in online or use the app to search for specific facilities.
Do lounges provide flight information?
Most lounges will provide flight information boards. Some, but not all, have a broadcast facility for messages so it is important you monitor the flight information board closely for any changes which may affect your flight.
Can I search for a lounge online?
Yes, you can log into our website to find a host of information including lounges, their locations and the facilities they provide.
How do I download the app?
Search for our app at the Apple App Store or the Google Play Store. Once you have downloaded the app, register your membership and within 24 hours your membership will be ready to use.
Does the app work offline?
The app is designed to allow you to search for lounges offline as well as accessing your digital membership card. You will need to connect to the internet to update and refresh periodically.